Terms and Conditions

Terms and Conditions

Shipping and Returns

Delivery

All GuardsAll Australia orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

Shipping Charges

After selecting your preferred product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.

Damaged or faulty returns

In the unlikely event that your item arrives damaged or faulty, please notify GuardsAll Australia as soon as possible for a replacement. Please contact our Customer Care Team on (02) 6239 1939 or email sales@guardsallaustralia.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. GuardsAll Australia will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. CLAP Australia will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Payment Policy

When you are ready to purchase your items, click the Proceed to Checkout button. On your payment screen you will see the total amount of items. Please add your payment method and billing address.

GuardsAll Australia accepts a number of payment methods: Credit Card via, either Pay Pal or SQUARE.

PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. You can sign up for a PayPal account on PayPal website. Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. Payment will be deducted from your PayPal account immediately after checkout. For more information about PayPal and online credit card payments, please visit www.paypal.com.au

How do I know my payment transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. GuardsAll Australia payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

GuardsAll Australia is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, GuardsAll Australia has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

GuardsAll Australia also uses the SQUARE Payment Gateway for its online credit card transactions. SQUARE processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the SQUARE gateway are secured payments

 

Privacy Policy

We understand and appreciate that you may be concerned about your privacy and the confidentiality and security of information we may gain about you online.

We are committed to protecting your privacy and to complying with the National Privacy Principles in the Australian Privacy Act.

We do not collect your personally identifying information unless you knowingly provide the information, nor will your information be shared with other companies for marketing purposes.

For more information about the National Privacy Principles, please see the following link: http://www.privacy.gov.au/materials/types/infosheets/view/6583

When you visit our website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser Type
  • Webpage you were visiting before you came to our site
  • The pages within Clap Australia.com.au you visit
  • The time spent on those pages, items, and information searched on our site, access times, dates and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. When we collect personal information, it is our usual practice to collect this directly from you. We do that through the member registration process and when you place an order with us. Personal information may include your name, postal address, telephone number and email address.

Protection of Information

We use a number of procedures and processes to ensure, where possible, the security and integrity of your personal information.

Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us: you therefore do so at your own risk. Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorized access, and modification or disclosure.

Use of Collection Information

We collect aggregated information about you which informs us about our users. This will allow us to enhance materials viewed by you and services which we offer. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within our websites. This information is used by us to administer and improve our education and training products and services.

When asked to provide personal information you are sharing this information with us, as well as any business partners and vendors, providing hosting and other services for us. If you do not want this information shared, then you may choose to not allow the transfer of this personal information. Ultimately, you may not be able to perform and/or complete a particular function without providing these details. The combination and range of information we may collect through our website includes (but not limited to):

  • Information collected when you register or update an online personal profile which may include personal information such as your name and contact details.
  • The content of electronic forms you submit via the website requesting us to provide our services and other information.
  • Information collected when you complete a response to our reviews, assessments, questionnaires and interviews.
  • Information you provide to our electronic mail addresses where you have used our website to register to use the website’s owned and/or licensed content presented.

Any details collected from GuardsAll Australia customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Collection of Information

In order to use the GuardsAll Australia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by GuardsAll Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at shop@clapaustralia.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@clapaustralia.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

GuardsAll Australia uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@Guardsallaustralia.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

GuardsAll Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. GuardsAll Australia does not share any information with third parties for any unknown or unrelated uses. This will include but may not be limited to our partner’s warehouses to distribute purchased products.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the GuardsAll Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.guardsall.com.au

Changes to the Privacy Policy

GuardsAll Australia reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our website

GuardsAll Australia regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all GuardsAll Australia users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our Customer Care Team on (02) 6239 1939